This Privacy Policy explains how EnergyGiveback ("we," "us," or "our") collects, uses, and protects your personal information when you use our services.
1. Information We Collect
Information You Provide Voluntarily
When you sign up for our services or create an account with EnergyGiveback, you voluntarily provide us with personal information, including but not limited to:
- Email address
- Phone number (including mobile phone numbers for SMS communications)
- Name and contact information
- Payment and billing information (credit/debit card details, billing address, payment history)
- Financial information necessary for payment processing and fraud prevention
- Account preferences and settings
- Any other information you choose to provide through our platform
Information Collected Automatically
We automatically collect certain information about your use of our services through various tracking technologies, including:
- Google Analytics: We use Google Analytics to collect information about your website usage, including pages visited, time spent on site, traffic sources, and user interactions
- Microsoft Clarity: We use Microsoft Clarity to record user sessions and analyze user behavior on our website
- Third-Party Tracking Pixels: Our website may contain tracking pixels and scripts from various third-party providers, including but not limited to Everflow Technologies and other advertising and analytics partners
- Device information (IP address, browser type, operating system)
- Usage data and website interactions
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Payment Processing: To process payments, manage billing, handle refunds, and maintain financial records
- Communications: To send you text messages (SMS) and emails regarding your account, service updates, promotional offers, and other communications related to our services
- Analytics and Optimization: To analyze website usage patterns, improve user experience, and optimize our services
- Marketing and Advertising: To deliver targeted advertisements and promotional content
- Customer Support: To respond to your inquiries and provide customer service
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect, prevent, and address fraud, unauthorized transactions, and security issues
- Financial Reporting: To maintain accurate financial records and comply with accounting and tax obligations
3. Payment Processing
EnergyGiveback processes payments for our services, which involves the collection and processing of financial information.
Payment Information We Collect
- Credit card and debit card information (card number, expiration date, CVV, cardholder name)
- Billing address and contact information
- Payment method preferences
- Transaction history and payment records
- Bank account information (if applicable)
- Alternative payment method information (digital wallets, etc.)
Third-Party Payment Processors
We use reputable third-party payment processors to handle your payment information securely. These processors may include but are not limited to:
- Stripe, PayPal, Square, or other PCI-compliant payment processors
- Banking institutions and financial service providers
- Credit card networks (Visa, Mastercard, American Express, Discover)
- Digital wallet providers (Apple Pay, Google Pay, etc.)
Payment Security
We maintain PCI DSS (Payment Card Industry Data Security Standard) compliance and implement industry-standard security measures to protect your payment information, including:
- Encryption of payment data in transit and at rest
- Tokenization of sensitive payment information
- Secure payment processing environments
- Regular security audits and compliance monitoring
- Fraud detection and prevention systems
4. Communications
By signing up for our services, you expressly consent to receive communications from us via:
- Email Communications: Service notifications, account updates, promotional offers, newsletters, and other marketing communications
- SMS/Text Messages: Service alerts, account notifications, promotional messages, and other communications to your mobile phone number
- Phone Calls: Customer service calls and other business-related communications
Message and data rates may apply for SMS communications. The frequency of messages will vary based on your account activity and preferences.
5. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our business (payment processors, analytics providers, communication platforms)
- Payment Processors: With payment processing companies, financial institutions, credit card networks, and banking partners to process payments, verify transactions, and prevent fraud
- Analytics Partners: With analytics providers like Google Analytics and Microsoft Clarity for website analysis and optimization
- Advertising Partners: With advertising and marketing partners, including those whose tracking pixels are present on our website
- Financial Institutions: With banks, credit unions, and other financial institutions as necessary for payment processing and fraud prevention
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Fraud Prevention: With fraud detection services and security providers to protect against unauthorized transactions
- Consent: With your explicit consent for specific purposes
We do not sell your personal information to third parties for their direct marketing purposes. However, we may share aggregated or de-identified information that cannot be used to identify you personally.
Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Telephone Consumer Protection Act (TCPA)
Any disclosures of personal data to third parties exclude use for the TCPA-regulated outreach, including but limited to robocalls, telemarketing call, or SMS messaging, unless we have separately and explicitly obtained prior express written consent from you in accordance with TCPA and CTIA standards.
6. Your Rights and Choices
Opt-Out of Communications
You have the right to opt out of receiving further communications from us at any time. To exercise this right:
- Email us at: legal@energygiveback.com with your opt-out request
- SMS Opt-Out: Reply "STOP" to any text message you receive from us
- Email Unsubscribe: Click the unsubscribe link in any promotional email
Other Rights
Depending on your location, you may have additional rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Data portability
- Restriction of processing
7. Cookies and Tracking Technologies
Our website uses cookies, web beacons, pixels, and other tracking technologies to enhance your experience and collect usage information. These technologies include:
- Essential cookies for website functionality
- Analytics cookies (Google Analytics, Microsoft Clarity)
- Marketing and advertising pixels (including Everflow Technologies and other partners)
- Performance and optimization tools
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.
Specific Retention Periods
- Payment Information: Financial and payment data may be retained for up to 7 years to comply with accounting, tax, and financial regulations
- Transaction Records: Payment transaction histories are retained as required by law and financial industry standards
- Account Information: Retained while your account is active and for a reasonable period thereafter
- Communications: Marketing communications preferences are retained until you opt out or close your account
- Legal Holds: Information may be retained longer if subject to legal proceedings or regulatory investigations
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: legal@energygiveback.com
- Company: EnergyGiveback
- Subject Line: Privacy Policy Inquiry